Monitor and maintain
System health checks, job monitoring, performance review, and maintenance planning.
← Sample work
SAP Basis & Transformation
SAP Basis Support
Give failed batch jobs, slow systems, and production transport issues a clear path from alert to resolution.
SERVICE SCOPE
What the work involves
Define which ECC or S/4HANA systems need coverage, how incidents reach the support team, and which tasks your team or hosting provider owns. Agree support hours and escalation contacts before handover.
Handle technical changes
Transport administration, system copies and refreshes, patching, and technical upgrade support.
Respond to incidents
Triage production issues, coordinate escalation, and document recovery and follow-up actions.
WHAT YOU TAKE AWAY
A defined support scope, operating runbooks, and an escalation path that fits your landscape.
Can we keep some Basis work in-house?
Yes. Start with the systems and tasks you want covered. Document who receives alerts, who can approve changes, and who owns escalation to SAP or your hosting provider.
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